Customer Success Manager

Experience: 4.00 + years

Salary: INR 1000000-1200000 / year (based on experience)

Expected Notice Period: 15 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: OPT)

(*Note: This is a requirement for one of Uplers client - OPT)

What do you need for this opportunity

Must have skills required:

Sales, Communication, Customer Onboarding, Customer Success, Field operation, field sales

OPT is Looking for:

Customer Success Manager

Gurgaon

• on-site with customers 3–4x/week
  
  

CSM + Operations experience required

Age 25–30 preferred

About Us —

We are building the operating system for labour-intensive manufacturing. Our AI camera platform converts the shop floor into real-time, ground-truth data — giving plant leadership visibility into exactly where productivity is being lost, without manual reporting or guesswork. We work with large manufacturers across pharma, medical devices and auto components. We are valued at $25M and is backed by Y Combinator, NVO Capital, and other leading investors. We operate in a fast-paced, high-ownership environment as we scale our go-to-market organization.

The role

As a Customer Success Manager her, you'll own the post-sale relationship for a portfolio of manufacturing customers — driving renewals and expansion, and ensuring every deployment runs operationally smoothly from onboarding through steady-state usage. This is a combined customer success and operations role: you will be on-site at customer factories 3–4 times a week, and expected to be as strong operationally as you are commercially.

• Own the end-to-end post-sale relationship for a portfolio of accounts, from onboarding through renewal
• Lead on-site onboarding and implementation visits at customer factories, 3–4 times a week
• Identify and close cross-sell and upsell opportunities within existing accounts
• Track account health operationally — usage, adoption and issue resolution — and drive fixes proactively
• Act as the primary point of contact for customer escalations, working cross-functionally with product and delivery teams
• Communicate fluently in Hindi and English with plant-level and leadership stakeholders
  
  

Requirements

• Prior experience in customer success, account management or inside sales, with demonstrated cross-sell/upsell experience
• Comfortable traveling on-site to customer factories 3–4 times a week
• Strong operational ability — process-driven and comfortable owning execution, not just the relationship
• Fluent in Hindi and English
  
  

Preferred Background

Candidates with the following backgrounds are strongly preferred:

• Inside sales experience
• Startup experience
• Ops-minded / process-driven
• Age 25–30
  
  

How to apply for this opportunity

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!