Customer Success Manager
MACOM · Sonipat · onsite · Posted 45d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead and manage the entire customer success function, ensuring a seamless and positive experience across all touchpoints - WhatsApp, calls, email, and social platforms.
- Build and mentor a high-performing customer support team, focusing on training, empathy, and quick problem resolution.
- Set up SOPs and service workflows to ensure consistent tone, response time, and accuracy in communication.
- Analyze customer feedback, complaint patterns, and retention data to identify root causes and improve overall experience.
- Collaborate with production, logistics, and marketing teams to resolve issues, manage escalations, and close feedback loops.
- Develop and implement customer loyalty and retention programs that turn one-time buyers into lifelong advocates.
- Track and report key metrics such as NPS, response time, churn rate, and repeat order ratio to measure team performance and customer health.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Retentioncrmcustomer successSop DevelopmentCustomer Success ManagementCustomer Support Management
About MACOM
MACOM
Internet
375
employees
1950
76 years old
Thrissur, Kerala
India
₹3.1L PA avg
Avg at MACOM
About
MACOM Technology Solutions focuses on general construction services, prioritizing quality refurbishment and client satisfaction in the building sector.
Industries
InternetManufacturingElectronics
Employee ratings
10 reviews
3.3/ 5
Culture
2.5
Career growth
2.1
Work-life
2.6
Employees rate it well for
Job Security37Overall Company33
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