Customer Success Manager

Role Overview

We are looking for an experienced and highly driven Customer Success Manager to manage and strengthen relationships with Loyalytics key clients.

This is a high-visibility, senior client-facing role reporting directly to the Founder. The individual will act as a strategic partner to clients, ensuring that they derive maximum value from Loyalytics solutions while building strong, long-term relationships with senior stakeholders.

The ideal candidate will combine strong customer relationship management, CRM/customer engagement knowledge, AI awareness, business acumen, knowledge of Databricks and excellent communication skills.

You should be comfortable sitting across the table from CXOs, business heads, CRM/marketing leaders, digital leaders, CIO/CTO teams and other senior stakeholders, understanding their challenges and translating them into actionable solutions in collaboration with Loyalytics internal teams.

Key Responsibilities

• Strategic Customer Relationship Management: Own and manage relationships with key Loyalytics clients and strategic accounts.
• Senior Stakeholder Management: Independently conduct meetings and business discussions with senior client stakeholders and leadership teams.
• Customer Success Business Outcomes: Own the overall success and health of assigned client accounts.
• AI Technology Adoption: Develop a strong understanding of AI and emerging AI capabilities and their application in customer engagement and retail.
• CRM Customer Engagement: Develop a strong understanding of the CRM and customer engagement ecosystem.
• Cross-functional Collaboration: Work closely with internal teams to ensure seamless customer delivery.

Must-Have Skills Experience

• 5+ years of experience in Customer Success, Account Management, Strategic Accounts, Consulting, Client Engagement or a similar client-facing role.
• Proven experience managing enterprise / large clients.
• Strong experience interacting with senior stakeholders, business leaders and CXOs.
• Proficient in Databricks with strong hands-on knowledge of data engineering and analytics workflows.
• Excellent verbal and written communication skills.
• Ability to independently lead senior-level client meetings.
• Strong understanding of CRM, customer engagement and customer lifecycle management.
• Strong understanding of AI and its practical business applications.
• Ability to understand technology and data concepts and translate them into business language.
• Strong problem-solving and analytical thinking skills.
• Strong stakeholder management and negotiation skills.
• Ability to manage multiple stakeholders and priorities simultaneously.
• Strong ownership and accountability.

Good-to-Have

• Experience working with retail, e-commerce, consumer, FMCG, healthcare or other customer-centric businesses.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.