Customer Success Manager

About Testsigma

Testsigma is building the world's first Quality Intelligence Platform — the autonomous layer that sits between every AI-generated code change and every confident release. Software is being rewritten by AI faster than at any point in its history. Testing hasn't caught up. That gap is the problem we exist to close, and we're at the inflection point where the product is proven and we're scaling the team that will define this category.

The Role

We're looking for a Customer Success Manager to own our growing book of mid-market accounts — commitments in the $20K–$50K ACV range. You'll run a real portfolio end-to-end: onboarding, adoption tracking, renewals, and expansion, calibrated to volume rather than the white-glove motion we run at the enterprise tier. This is a balanced-touch model, not a light one a $20K–$50K account still needs a real relationship.

You'll report directly to the CEO, work closely with Sales and Product, and have a named engineering contact for escalations. You'll be based in Bangalore, with a meaningful part of your week (evening IST) overlapping US business hours to support customers there.

What We're Looking For

• 3–5 years of B2B SaaS CSM experience managing accounts in the $20K–$50K ACV range
• Proven ability to run a balanced-touch portfolio at volume (25+ accounts), not white-glove, not fully automated
• Track record specifically in mid-market accounts, not just enterprise or SMB. You understand the different cadence, expectations, and buying process at this tier.
• Demonstrated renewal ownership, including a time you pushed back internally to protect a customer relationship
• Comfort working evening-IST hours to overlap with US customers
• Fluency with a CS platform like Gainsight, Totango, ChurnZero, or equivalent
• Experience engaging senior stakeholders (Director/VP) without a dedicated executive sponsor program
• Strong written and verbal communication in English

Nice to Have

Experience managing US-based customers from an India base, a background in testing, QA, DevOps, or developer-facing products, and experience running a tiered or segmented coverage model.