Customer Success Manager

Company Description Koenig Solutions Pvt. Ltd. is a global education and training provider that has focused on learner success for over three decades. Partnering with leading technology companies such as Microsoft, AWS, and Oracle, Koenig delivers up-to-date, industry-relevant courses through flexible learning options including live online, classroom, and self-paced formats. With a portfolio of over 5000 courses and more than 300 experienced trainers, the company leverages AI and innovative concepts like the Fluid Classroom to personalize learning. Founded in 1993, Koenig has grown from a local training provider to a leading education powerhouse with a presence in more than 12 countries. Guided by a vision of accessible education for all, Koenig helps individuals achieve their goals around financial security, professional respect, and peace of mind.

Role Description The Customer Success Manager is a full-time, remote role responsible for ensuring an excellent experience for learners and enterprise clients throughout their engagement with Koenig Solutions. This role includes onboarding new customers, understanding their training needs, and coordinating with internal teams to design appropriate learning solutions. The Customer Success Manager will monitor customer utilization and satisfaction, address issues proactively, and implement strategies to support retention and long-term relationships. Daily responsibilities involve managing customer communications, analyzing feedback and performance data, preparing progress reports, and recommending improvements based on learner outcomes. The role also contributes to refining processes, sharing customer insights with sales and product teams, and promoting best practices that enhance overall customer value.

Qualifications

• Candidates should possess strong Customer Satisfaction and Customer Service skills to ensure positive experiences and timely resolution of issues.
• Candidates should possess Customer Retention and Relationship Building skills to foster long-term partnerships and support repeat engagements.
• Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and recommend actionable improvements.
• Relevant experience in customer success, account management, or client-facing roles within education, training, or technology-focused organizations.
• Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote, cross-functional environment.
• Strong organizational and time-management abilities, with proficiency in CRM tools and common productivity software.
• Bachelor's degree in business, communications, or a related field, or equivalent practical experience.
• Strong AI expertise with hands-on experience in Claude and AI agent development is required.