Customer Success Manager

About the Role

We're looking for people who can get under the skin of an enterprise customer's business, spot the operational problems, and solve them with technology and AI — sitting at the intersection of Customer × Business × Technology × Product. The core objective: Land → Deliver Value → Build Trust → Expand.

What We're Looking For

Someone obsessed with:

• Unlocking customer value

• Winning

• Understanding customer businesses

• Building strong customer relationships

• Learning and using technology 

Ideal Backgrounds

• Customer Success

• Solutions / Technical Consulting

• Product Management

• Engineering

• Forward Deployed / Implementation roles

*Strong preference for Engineers or Product Managers who have moved into customer-facing roles.

What You'll Do

• Deeply understand customer businesses and workflows

• Identify operational problems and value gaps

• Turn ambiguous customer problems into technology solutions

• Design AI-powered workflows and configure/deploy Hunar.AI solutions

• Work closely with Product and Engineering teams

• Run customer workshops and bring best practices proactively

• Drive adoption, value, and expansion

• Travel to customer locations when required

Solution Areas

• Voice AI

• Prompt Engineering

• WhatsApp Workflows

• REST APIs

• Analytics Dashboards

• Multi-agent Workflows

• Enterprise Workflow Automation, Working knowledge of REST APIs, basic SQL, and some prompt-writing skills will go a long way toward success in this role.