Customer Success Manager

What you ll be doing

• Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
• Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
• Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
• Championing and owning customer retention
• Should be able to upsell/cross-sell
• Advocating for customer needs and educating them on adopting new features as we continue to enhance the product
• Confidently working in an ambiguous environment- we are a fast-moving startup!
• Collaborating internally and externally to solve pain points for your customer
• Providing key contributions to help grow and scale our Customer Success organization.

What youll bring to the role

• At least 4+ years of experience owning clients in a CSM capacity for a SaaS solution, with proof of value add
• You can tell us how you uncover your customers business needs and align the usage of your SaaS product to meet those needs
• Eager to learn, try new things, and take calculated risks for great impact, reward, and fulfillment!
• Data-driven, process-oriented individual who can point to ways you ve upleveled the product/process and people in your professional experience past.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.