Customer Success Manager
IDfy · Mumbai · onsite · Posted 57d ago
Not disclosed5–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Develop and manage a portfolio of customer accounts
- Help customers realize value from their investment in IDfy products
- Educate the customer on using best practices, share industry benchmarks on key metrics
- Analyze customer usage data to improve product utilization
- Communicate with Product teams to provide the voice of the customer internally within IDfy
- Work closely with the Account Management team to unlock cross-sell and up-sell opportunities within each account
- Improve onboarding and technical integration processes
- Help customers get their top priority issues resolved swiftly by working with cross-functional teams within IDfy
- Track and improve key churn metrics, NPS, CSAT
- Manage the overall health of each customer account from go-live/onboarding onwards
Sourced from foundit
Skills
Product UtilizationCustomer OnboardingCross-Functional CollaborationCustomer Success ManagementTechnical Integrationdata analysis
About Idfy
IDfy
Software Product
190
employees
2011
15 years old
Mumbai,Maharashtra
India
About
IDfy offers solutions for identity verification and fraud prevention, facilitating safe transactions across various industries including finance and e-commerce.
Industries
Software ProductInternetHardware & Networking
Employee ratings
128 reviews
3.2/ 5
Culture
3.4
Career growth
2.8
Work-life
3.0
Employees rate it well for
Work Culture24Work Life Balance12Senior Management10Salary7Learning7
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