Customer Success Manager
Loop Health · Hyderabad · onsite · Posted 57d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role Overview
As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner , not a support function-responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers.
What You Own
1. Revenue Retention
- Own renewals, retention, and net revenue growth across your portfolio
- Drive upsell and cross-sell opportunities in existing accounts
- Proactively identify churn risks and execute recovery plans
2. Customer Outcomes Adoption
- Drive product adoption, engagement, and utilisation across accounts
- Use data to track leading indicators and forecast account health
3. Strategic Account Management
- Build and maintain relationships with key decision-makers and stakeholders
- Act as a trusted advisor on employee health and benefits strategy
- Run structured business reviews (QBRs/MBRs) aligned to customer goals
4. Execution Excellence
- Own onboarding and ensure strong activation and first-value delivery
- Manage escalations with urgency and drive cross-functional resolution
5. Voice of Customer
- Translate customer feedback into actionable product and service inputs
What Success Looks Like
- High logo retention and Net Revenue Retention (NRR)
- Strong product adoption and engagement metrics
- Consistent expansion pipeline and closed revenue
- Positive customer feedback and advocacy
What We re Looking For
- 3-7 years experience in Customer Success / Account Management / Hospitality Sales
- Proven ability to own revenue outcomes (renewals + expansion)
- Strong commercial mindset with comfort in selling and negotiation
- Highly analytical and process-driven ; comfortable with data and forecasting
- Excellent stakeholder management and communication skills
What We Don t Want (Implicit but Important)
- Purely support-oriented profiles
- Low ownership / escalation-driven working style
- Activity without outcomes
Required Skills
Customer Success Business Development Client Servicing Sales Key Account Management English
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Product Adoptioncustomer feedbackcustomer successHospitality Saleskey account managementHospitalityBusiness DevelopmentOnboardingClient ServicingCommunication SkillsSalesadvocacyaccount managementForecasting
About Loop Health
Loop Health
Software Product
350
employees
2018
8 years old
Pune,Maharashtra
India
About
Loop Health transforms healthcare access in India by offering advanced primary care services and a network of specialists, aiming to improve patient outcomes.
Industries
Software ProductInternet
Employee ratings
104 reviews
3.5/ 5
Culture
3.2
Career growth
3.2
Work-life
3.4
Employees rate it well for
Senior Management13Salary7Work Culture5Work Life Balance5Job Security4
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