Customer Success Manager

Roles and Responsibilities :

• Develop and execute growth strategies to drive customer acquisition, retention, and expansion within the B2B SaaS space.
• Collaborate with cross-functional teams to design and implement marketing campaigns that meet customers' evolving needs throughout their lifecycle.
• Analyze customer data to identify opportunities for upselling/cross-selling products/services, resulting in increased revenue growth.
• Stay up-to-date on industry trends, competitor activity, and emerging technologies (MarTech) to inform strategic decisions.

Job Requirements :

• 3-7 years of experience in a similar role or related field such as marketing consulting or product adoption.
• Strong understanding of b2b SaaS business models and growth marketing principles.
• Proven track record of developing effective campaign strategies that drive results across multiple channels (e.g., email, social media).
• Experience working with MarTech tools such as marketing automation platforms.