Customer Success Manager

Roles and Responsibilities :

• Manage a portfolio of high-value customers to drive customer success, retention, and growth.
• Develop and execute customized account plans to meet client needs, ensuring timely delivery of services and solutions.
• Collaborate with internal teams (e.g., sales, marketing) to identify opportunities for upselling/cross-selling and resolve escalated issues promptly.
• Analyze customer feedback and metrics to identify areas for improvement in the customer experience.

Job Requirements :

• 5-10 years' experience in account management or similar role.
• Proven track record in managing complex accounts with multiple stakeholders at various levels.
• Strong understanding of churn management principles and ability to develop effective strategies for reducing attrition rates.