Customer Success Manager

Company Description Lemnisk is a customer data platform (CDP) provider that delivers a composable data and AI solution for real-time marketing activation while allowing organizations to keep their data on-premise, in their cloud, or within their geography. Its platform offers unified customer data, intelligent identity resolution, and hyper-personalized experiences across multiple marketing channels. Lemnisk's AI suite helps predict customer behavior, interpret interactions, and securely power AI agents for precise, timely engagement. The company enables comprehensive data activation through low-code/no-code APIs, connecting insights to downstream systems to accelerate campaigns and improve relevance. Headquartered in Bengaluru with offices in Singapore, Dubai, and Boston, Lemnisk is ISO 27001, ISO 27018, and SOC2 certified and backed by leading global investors.
Role Description The Customer Success Manager is a full-time, on-site role based in Bengaluru. This role is responsible for onboarding new customers, understanding business objectives, and driving successful adoption of Lemnisk's CDP and AI solutions. The individual will manage ongoing customer relationships, coordinate with internal product and technical teams to resolve issues, and proactively monitor account health and usage. Daily activities include conducting review meetings, providing product guidance and best practices, tracking performance metrics, and identifying opportunities for value expansion and customer advocacy. The role also involves gathering customer feedback, contributing to product improvement initiatives, and supporting renewals and retention efforts.
Qualifications

• Ability to drive high levels of Customer Satisfaction and deliver consistent, positive customer experiences.
• Strong Analytical Skills to interpret usage data, performance metrics, and customer feedback for actionable insights.
• Demonstrated focus on Customer Retention, including managing renewals and identifying expansion opportunities.
• Excellent Relationship Building skills to engage stakeholders at multiple levels and act as a trusted advisor.
• Proven Customer Service capabilities, including handling complex issues and coordinating resolutions with internal teams.
• Experience in B2B SaaS, martech, CDP, or data/AI platforms is highly beneficial.
• Strong communication and presentation skills, with the ability to explain technical concepts in business terms.
• Bachelor's degree in Business, Marketing, Technology, or a related field, or equivalent practical experience.
• Comfort working in a fast-paced, growth-oriented environment and collaborating with cross-functional teams.