Customer Success Manager

Company Description

Quantum Heaps is an Unified Revenue Engine designed to transform B2B sales operations by replacing multiple sales tools with an integrated platform.

Role Description

This is a full-time remote role for a Customer Success Manager. The ideal candidate will focus on ensuring customer satisfaction, fostering strong relationships with clients, and driving customer retention.

What You Will Do

• Manage onboarding and implementation for new customers.
• Act as a point of contact for customer queries and support.
• Monitor customer usage and engagement.
• Work to ensure customer satisfaction and retention.
• Coordinate with internal teams to resolve issues.
• Maintain records of customer interactions.
• Identify opportunities for account growth where appropriate.

Qualifications

• Proven experience in Customer Satisfaction and Customer Retention strategies
• Strong skills in Relationship Building and Customer Service to maintain and enhance client relationships
• Solid Analytical Skills to interpret customer data and improve customer outcomes
• Excellent verbal and written communication skills
• Ability to manage multiple customer accounts.
• Bachelor's degree or equivalent experience; experience in SaaS, B2B sales, or related industries is a plus
• Proficiency in CRM tools and an understanding of revenue operations is preferred