Customer Success Manager

Role Overview

We are seeking a dynamic and results-driven Customer Success Manager to coordinate, analyze, and report on campaign performance across all stages of the campaign lifecycle, including pre-launch, launch, active delivery, reporting, and post-campaign review. This role serves as a key liaison between clients and internal teams, working closely with Sales, Operations, Product Development, and Support Services to ensure successful service delivery, client satisfaction, retention, and account growth.

Key Responsibilities

• Campaign management: Coordinate and manage demand generation campaigns using first-party DEMAND AI data and tools integrated within the lead generation and technology stack.
• Performance analysis: Analyze campaign data to identify trends, recommend optimizations, and implement delivery adjustments to improve results.
• Account management: Proactively support the Sales team with scheduled and strategic account management activities focused on client retention and revenue growth.
• Client support: Respond promptly to client requests related to implementation, billing, reporting, and product inquiries while ensuring a high level of customer satisfaction.
• Cross-functional collaboration: Work closely with Operations and other internal teams to ensure accurate implementation of assets, instructions, tracking, and reporting requirements.
• Campaign monitoring: Oversee campaign scheduling and delivery across multiple systems, coordinating with stakeholders to ensure timely execution.
• Report delivery: Prepare, deliver, and upload comprehensive campaign performance reports with clear insights and recommendations for clients and internal stakeholders.
• Renewals and growth: Drive renewals and account growth by identifying upsell opportunities and building strong client relationships.
• Communication: Provide regular updates to internal stakeholders on campaign status, performance metrics, and key client feedback.
• Relationship building: Build and maintain strong relationships with clients and agencies, delivering an exceptional customer experience that supports long-term partnerships.
• KPI achievement: Maintain a strong focus on meeting and exceeding performance targets, deadlines, and key business objectives.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• This would be European time zone 1:30PM- 10:30PM(IST).
• Proven experience in customer success, account management, or a related client-facing role, preferably within B2B marketing or demand generation.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to addressing client needs.
• Experience working with CRM systems, marketing automation tools, and campign management platforms is a plus.

What we Offer:

• Performance based incentives.
• Opportunities for professional growth and development.
• A collaborative inclusive environment.
• Exposure to global clients and cutting-edge marketing technologies .