Customer Success Manager

Roles and Responsibilities :

• Manage customer relationships to drive renewals, retention, and upselling opportunities.
• Identify churn risks and develop strategies to mitigate them through proactive engagement with customers.
• Collaborate with cross-functional teams to deliver exceptional customer experiences and resolve issues promptly.
• Analyze customer data to identify trends, opportunities for growth, and areas for improvement.

Job Requirements :

• 8-12 years of experience in a similar role within the internet industry.
• Proven track record in churn management, cross selling, customer advocacy, retention, and upselling.
• Strong understanding of the customer life cycle from acquisition to expansion.