Customer Success Manager

Customer Success Manager (CSM)Enterprise Accounts • Full-timeAbout the RoleMoveInSync is the worlds largest employee commute platform, with over 450 clients, including 120 Fortune 500 companies. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commuting space since 2009, offering reliable, safe, and sustainable solutions for enterprises. MoveInSync has won multiple awards, including Times India’s Fastest Growing Companies in 2026, Deloitte India Technology Fast 50 - 2024 and 2023, and G2 Best India Software Companies for 2023.

As a CSM, you own a set of enterprise accounts.

Your job: keep every client so well-served and well-informed that they trust us with more of their business. You are their trusted advisor on the ground — you keep their software experience smooth, communicate professionally, and spot opportunities that help our growth team expand the partnership.Roles and Responsibilities

• Own your accounts — keep clients happy with our software, and make sure no account feels neglected.
• Be on the ground — visit clients often, know their people, and be the person they call first.
• Send great updates — a regular, crisp written update to every client on the state of their account.
• Feed the growth team — spot signals like new sites, expansions, or vendor frustrations, and pass them to your Key Account Manager.
• Spend time where it matters — more attention on high-potential accounts, a reliable floor for every account.
• Build references — a client happy to vouch for us is your end goal.

What You'll Need

• 4–8 years in customer success, account management, or client-facing roles — ideally B2B SaaS or enterprise services.
• Strong writing — you can turn a messy week into a clear client update. We'll ask for a writing sample.
• Commercial sense — you notice growth opportunities in everyday conversations.
• Comfort with tech — enough to understand a SaaS product and talk to engineers. No coding needed.
• Love of client time — you enjoy being on-site, and travel to client locations doesn't put you off.
• Calm under pressure — you can face an unhappy client and leave them more confident than you found them.