Customer Success Manager

Title: Customer Success Manager

Experience: 0-2 years

Employment Type: Intern Full Time (3-6 months training and post which converted to permanent employee based on the performance)

Responsibilities:

• Partner with Account Executives to build growth strategies for your accounts and work with them through renewal and upsell conversations.


• Work closely with the product, engineering, sales, and marketing teams to bring the customer voice into their key conversations.


• Own the onboarding process, conduct hands-on training on the platform, answer ad hoc business/strategy questions, and share methodologies and insights


• Plan and execute success plans and business reviews with client executives.


• Teach your customers how to derive valuable insights from our highly technical product.


• Gain a deep understanding of the business needs of your clients.


• Effectively prioritize in order to deliver on key business objectives

Skills and Qualifications:

• Ability to learn and explain a technical product or concept


• Problem-solving mentality


• A customer-focused mentality and passion for customers’ success


• Good Communication and Analytical skills


• Desire to uncover business insights by persistently looking at data and drive decision-making.


• Ability to work in fast paced environment and handle multiple tasks


• Graduation- B.Tech, B.Sc, MSC, MCA and MBA