Customer Success Manager – Video Analytics & Software

• Manage customer onboarding, software implementation, deployment coordination, and post-deployment support for video analytics and surveillance software solutions.
• Build and maintain strong customer relationships, ensuring customer requirements and business objectives are met.
• Coordinate with Sales, Product, Engineering, and Project teams to ensure successful implementation and adoption of solutions.
• Monitor software performance, customer usage, adoption levels, and satisfaction to identify improvement opportunities.
• Understand customer issues, coordinate troubleshooting, manage escalations, and ensure timely resolution.
• Conduct customer review meetings, product demonstrations, training sessions, and periodic performance reviews.
• Track customer feedback, support requests, issue resolution timelines, and customer satisfaction metrics.
• Identify opportunities for product enhancements, additional use cases, and expansion of existing customer accounts.
• Coordinate with Sales and technical teams on renewals, upselling opportunities, and long-term account growth.
• Maintain customer documentation, implementation status, issue trackers, and regular account health reports.
• Ensure effective communication between customers and internal teams throughout the customer lifecycle.
• Manage interactions with CXOs, business unit heads, and senior customer stakeholders to review solution performance, address concerns, and strengthen long-term relationships.

• B.E./B.Tech or Diploma in Electronics, Electrical, IT, Computer Science, or a related discipline.
• Relevant experience in Customer Success, Technical Account Management, Software Implementation, or Client Relationship Management.
• Experience with CCTV surveillance, video analytics, Video Management Systems (VMS), or enterprise software solutions will be strongly preferred.
• Good understanding of software deployment, system integration, networking, and technical troubleshooting.
• Experience managing enterprise customers, software adoption, technical escalations, and post-implementation support.
• Experience interacting with CXOs, business unit heads, and senior decision-makers will be an advantage.
• Strong communication, presentation, problem-solving, and stakeholder management skills.
• Ability to coordinate with cross-functional teams and manage multiple customer accounts effectively.
• Customer-oriented mindset with a focus on software adoption, customer satisfaction, retention, and long-term relationships.

Interested candidates may call Ashish Kumar directly at [phone removed].