Customer Success Manager - US
Tracxn · Bengaluru · onsite · Posted 64d ago
Not disclosed5–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Deliverables
- Lead customer success lifecycle from onboarding to renewals
- Build and manage a team of Key Account Managers
- Drive initiatives to reduce churn and boost customer engagement
- Coordinate with internal teams for smooth issue resolution
Role Responsibilities
- Guide team on handling escalations and customer issues
- Monitor account health and identify upsell opportunities
- Standardize customer success processes and KPIs
- Ensure high client satisfaction through proactive engagement
Sourced from foundit
Skills
Customer Life Cycle ManagementB2B SaaSClient Engagementcustomer successkey account management
About Tracxn
Tracxn
Internet
855
employees
2013
13 years old
Bangalore,Karnataka
India
About
AI-powered startup discovery platform for investors to make informed decisions
Industries
Internet
Employee ratings
544 reviews
2.6/ 5
Culture
2.7
Career growth
2.4
Work-life
3.0
Employees rate it well for
Salary111Work Culture62Senior Management53Working Hours/shift44Learning43
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