Customer Success Manager/Sr. Manager/Director - Cyber Threat Intelligence

Company Description

CYFIRMA is a global leader in preemptive external threat landscape management, enabling organizations to predict and prevent cyberattacks through its AI-powered intelligence platform. By integrating nine pillars of external threat management including Attack Surface Discovery, Vulnerability Intelligence, Brand & Digital Risk Management, Third-Party Risk, Situational Awareness, Predictive Threat Intelligence, Threat Adaptive Awareness, and Sector-Tailored Deception Intelligence, CYFIRMA shifts cybersecurity from reactive to predictive. The platform delivers early warnings, personalized insights, and actionable intelligence from a hacker's perspective, helping reduce cyber risk and costs through threat prioritization, contextual decision-making, improved visibility, and stronger operational resilience. CYFIRMA serves Fortune 500 companies and national agencies and is headquartered in Singapore with offices across APAC, the US, and EMEA.

Company: CYFIRMA

Location: India — Remote (Bangalore preferred)

Experience: 7+ years

Employment Type: Full-time | Client-facing (Remote)

ABOUT THE ROLE

We are looking for a highly motivated and technically strong Customer Success Manager/Sr. Manager/Director - Cyber Threat Intelligence to join our growing Customer Success team. You will be the trusted advisor to our customers, ensuring they successfully onboard, adopt, and derive maximum value from CYFIRMA's DeCYFIR platform a unified 9-pillar External Threat Landscape Management (ETLM) solution.

This is a customer-centric role that blends deep expertise across Threat Intelligence, Attack Surface Management, Vulnerability Management, Cybersecurity consulting and other DeCYFIR pillars with strong account management skills.

KEY RESPONSIBILITIES

Customer Onboarding

• Own end-to-end onboarding for new customers. Ensure they are live and realizing ROI in the shortest possible time through structured onboarding programs, training, and success planning.

Technical & Product Support

• Serve as the primary technical point of contact. Provide expert guidance on DeCYFIR's 9-pillar platform (Threat Intelligence, Attack Surface Discovery, Vulnerability Intelligence, Brand Protection, Digital Risk, and more) and best practices aligned to each customer's business objectives.
• Conduct training sessions, workshops, and consultations to drive platform adoption and expertise.

Account Management & Health

• Perform periodic health checks, monitor adoption metrics, and proactively address risks.
• Identify and resolve any red flags or escalations promptly to maintain customer satisfaction.

Customer Renewals & Retention

• Drive high renewal rates by building strong relationships and demonstrating continuous, measurable value from the DeCYFIR platform.

Upsell & Expansion

• Identify opportunities for upsell, cross-sell, and expansion of DeCYFIR services to increase customer lifetime value (LTV).

Customer Success Practices

• Contribute to and help refine global customer success processes, policies, and best practices based on customer feedback and industry benchmarks.

Cross-functional Collaboration

• Work closely with international research, product, sales, and engineering teams to enhance platform capabilities, research quality, and overall service delivery.

REQUIREMENTS & EXPERIENCE

Domain Expertise

• Minimum 7+ years of hands-on experience in Threat Intelligence, Attack Surface Management, Vulnerability Management, or related cybersecurity domains.
• Strong working knowledge: Attack Surface Management, Vulnerability Management, Intelligence & Threat Prioritization, Cyber Threat Intelligence, Brand & Online Exposure Management, Digital Risk & Identity Protection, Third Party Risk Management
• Cybersecurity consulting and advisory, cybersecurity strategy and risk management

Technical Tools & Platforms

• Practical experience with OSINT, Threat Intelligence platforms, and security analysis tools such as Shodan, Censys, BinaryEdge, SpiderFoot, DomainTools, VirusTotal, and Hybrid Analysis.
• Exposure to EDR, SIEM, IDS/IPS, and related security stack technologies.

Customer Success & Account Management

• Proven experience in Customer Success, Account Management, Technical Consulting roles in the cybersecurity space.
• Demonstrated track record of managing enterprise customers, driving renewals, and expanding accounts.
• Experience with CRM tools.

Education & Communication

• Bachelor's degree in computer science, Information Security, Cybersecurity, or a related field (Master's preferred).
• Excellent verbal and written English communication skills — fluent in reading, writing, and speaking.
• Proficiency in Microsoft Office Suite, ChatGPT, Gemini and Claude.

PREFERRED SKILLS & ATTRIBUTES

• Direct experience with External Threat Landscape Management (ETLM) platforms or similar comprehensive threat intelligence solutions.
• Ability to translate complex technical concepts across multiple DeCYFIR pillars into clear business value for both technical teams and executive stakeholders.
• Strong problem-solving skills and a customer-obsessed mindset.
• Self-motivated, organized, and capable of working independently in a remote setup.
• Willingness to occasionally travel within India and outside for key customer meetings when required.