Customer Success Manager - SaaS
Lehlah · Mumbai · onsite · Posted 76d ago
About a minute. You'll make an account on the way through.
About this role
About the Role:
Are you passionate about helping customers succeed and building long-term relationships?
At LehLah, we're looking for a Customer Success Manager to join our growing team and drive customer success for our SaaS platform, built for brands and influencer marketing agencies.
What you'll do:
- Onboard and enable customers to get the most out of our platform.
- Drive product adoption and customer engagement.
- Build strong relationships with brands and agencies.
- Proactively identify and mitigate churn risks.
- Collaborate with Product and Tech teams to enhance the customer experience.
- Identify opportunities for renewals, upselling, and account growth.
What we're looking for:
- 3-4 years of experience in Customer Success, Account Management, or Client Success within a B2B SaaS company.
- Excellent communication and stakeholder management skills.
- A customer-first mindset with strong problem-solving abilities.
- Experience in MarTech, AdTech, Influencer Marketing, or the Creator Economy will be an added advantage.
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