Customer Success Manager, Mid-Market

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Mid-Market based in the United States.

In this role, you will own the full customer journey for a portfolio of mid-market clients, helping them maximize value from an innovative SaaS platform while driving long-term success. You will build trusted relationships, guide customers through onboarding and adoption, and identify opportunities for account growth and renewal. Working cross-functionally with Sales, Product, Marketing, and Support, you will influence both customer outcomes and internal processes. This is a highly collaborative, customer-focused position suited to someone who enjoys solving business challenges, driving measurable impact, and thriving in a fast-paced, evolving environment. If you're passionate about customer success and enjoy balancing strategic thinking with hands-on execution, this is an excellent opportunity to grow your career in a remote-first setting.

Accountabilities:: Manage a portfolio of mid-market customers throughout the entire customer lifecycle, including onboarding, product adoption, renewals, and account expansion.

Develop and deliver onboarding and enablement strategies that help customers achieve meaningful outcomes quickly and encourage broader product adoption.

Build strong, consultative relationships with customers by understanding their business goals and aligning product capabilities with their needs.

Conduct regular business reviews, demonstrate value, and identify opportunities to expand product usage across customer organizations.

Collaborate closely with internal teams to share customer feedback, mitigate risks, improve customer experiences, and contribute to scalable Customer Success processes.

Drive customer retention and revenue growth by proactively identifying challenges, supporting renewals, and uncovering expansion opportunities.

Requirements

3–6 years of experience in Customer Success, Account Management, or another customer-facing SaaS role with responsibility for managing customer relationships.

Proven experience owning customer renewals, identifying expansion opportunities, and contributing to retention and revenue growth.

Strong ability to connect technical product capabilities with customer business objectives and communicate value to both technical and non-technical stakeholders.

Excellent organizational and time management skills with the ability to effectively manage multiple customer accounts simultaneously.

A consultative, proactive approach to customer engagement, with strong communication, problem-solving, and relationship-building skills.

Comfortable working in fast-growing, evolving environments where processes continue to develop and improve.

Must be permanently based in the United States or Canada and eligible to work remotely.

Benefits

Competitive on-target earnings based on location:

Tier 1 (San Francisco, New York City, Seattle): $90,000–$130,000 OTE (base + bonus)

Tier 2 (Los Angeles, Boston, Chicago, Denver, and similar markets): $81,000–$117,000 OTE (base + bonus)

Tier 3 (all other U.S. locations): $76,500–$110,500 OTE (base + bonus)

Equity participation for all full-time employees.

Comprehensive medical, dental, and vision insurance for employees and eligible dependents.

Flexible paid time off and company holidays.

401(k) retirement plan.

Paid parental leave.

Commuter benefits.

Home office stipend.

Fully remote work environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1