Customer Success Manager (Level II) - Mumbai

Who we are:

Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore among others.Our offerings include product-led engagement and offering service-based Corporate Wellness offerings in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks, and more.

To learn more about us please visit www.yourdost.com

What we are looking for:

We are looking for an enthusiastic Customer Success Manager II (2+ years of experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, do extensive follow-ups, and measure impact.

Responsibilities:

• Manage engagement for a portfolio of at least 20 accounts (approximately 35–40 lakhs in annual business)
• Build strong relationships with L1 stakeholders
• Plan and execute webinars, programs, and campaigns to drive overall engagement
• Lead product/program launches
• Analyze data, create reports, and share insights with relevant stakeholders
• Mentor CSM-1 team members
• Independently lead engagement and report discussions, without the presence of a Senior CSM, when required
• Contribute to key organizational processes and initiatives
• Travel as required for client engagement
• Handle client escalations effectively
• Drive high retention across your portfolio of accounts
• Proactively identify and report red flags
• Collaborate closely with cross-functional teams

Requirements:

• Graduate/Post Graduate
• 2+ years of experience in Customer Success, Account Management, Customer Support, Customer Service or relevant field
• Excellent written and verbal communication skills(English)
• Experience in organising events
• Active Listening - Able to listen, understand, and then respond appropriately
• Problem Solving - Have a consultative approach to solving problems for clients
• Relationship Building - Able to build Rapport with senior stakeholders in the company
• Analytical Skills - Able to analyze data and make evidence-based decisions
• Should genuinely care about emotional well-being space
• Immediate Joiners is preferred.

Location: Mumbai (2 months training at Bangalore)

Work schedule: Hybrid mode, 5days a week.