Customer Success Manager II

Customer Success Manager - Level 2

Who we are:

Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of Indias first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.

We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products and educational institutions like IIT Madras, IIT Delhi, IIM Bangalore among others.

Our offerings include product-led engagement and offering service based Corporate Wellness offering in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks and more.

Having worked with 500+ clients and touch based with over 20 lakhs lives to date we are looking for a dynamic and committed Sales & Growth Intern

To learn more about us please visit www.yourdost.com

Responsibilities:

• Manage the engagement of at least 20 client accounts, contributing to approximately 3540 lakhs of annual business.
• Build and maintain strong relationships with L1 stakeholders.
• Plan and execute webinars, programs, campaigns, and overall engagement initiatives for assigned accounts.
• Independently manage and execute client launches and onboarding activities.
• Analyze engagement and account data, prepare reports, and share relevant insights with stakeholders.
• Mentor and support Customer Success Manager I team members as required.
• Conduct engagement discussions independently without the presence of the Senior Customer Success Manager and participate in reporting discussions when required.
• Contribute to and support key business and operational processes.
• Travel to client locations whenever required.
• Handle customer escalations in a timely and professional manner.
• Drive high retention across the assigned portfolio of accounts.
• Proactively identify, escalate, and report account-level risks and red flags.
• Collaborate closely with cross-functional teams to ensure seamless service delivery and customer satisfaction.

Requirements:

• Graduation or Post-Graduation in any discipline. Educational background in Psychology will be an added advantage.
• 2+ years of experience in Customer Success, Human Resources, Business Development, Customer Service, Marketing, or related functions.
• Basic proficiency in MS Excel, PowerPoint, and Google Sheets.
• Basic understanding of Psychology and mental wellness concepts.
• Strong prioritization and time management skills.
• Active listening skills with the ability to understand concerns and respond appropriately.
• Strong presentation and stakeholder communication skills.
• Good planning and organizational abilities.

Work Location: Bangalore

Work schedule: 5 days a week, 9 hours per day