Customer Success Manager (Freelancer)
Soul AI · Chennai · onsite · Posted 36d ago
Undisclosed4–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About UsSoul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS
We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more
Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact
As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products
You will work closely with customers to resolve issues, provide training, and help them achieve their goals
Key Responsibilities:
Manage customer relationships and ensure satisfaction with our products/services
Onboard new customers and provide training and support
Act as the customers advocate, resolving issues and recommending solutions
Monitor customer health metrics and identify opportunities for improvement
Collaborate with product and sales teams to ensure customer needs are met
Key Qualifications:
Experience in customer success, account management, or a similar role
Excellent communication, problem-solving, and relationship-building skills
Knowledge of customer success metrics and tools (e
g
, CRM software)
Ability to work cross-functionally with product, engineering, and sales teams
Why Join Us
Competitive pay (Up to ‚1200/hour)
Flexible hours
Remote opportunity
NOTEPay will vary by project and typically is up to Rs
1200 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process
Shape the future of AI with Soul AI!
g
, CRM software)
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About Soul AI
Soul AI
Emerging Technologies
₹9.4L PA avg
Avg at Soul AI
About
Soul AI provides advanced AI solutions, specializing in the curation of specialized datasets to enhance the performance of large language models globally.
Employee ratings
10 reviews
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Culture
3.5
Career growth
3.2
Work-life
3.9
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