Customer Success Manager - DoSelect (Naukri.com)

Location: Bangalore 

Department: Customer Success 

About Us 

DoSelect, a subsidiary of InfoEdge India Limited, specializes in technology skills assessment. Trusted by 3000+ partners across Software Services, Product Development, Startups, E-Learning, Job Boards, and HR Tech, we enable data-driven hiring decisions across the talent lifecycle. We have conducted over 2 million assessments annually, with a strong focus on scaling quality, coverage, and innovation in the next phase of growth. 

About the Role 

We are looking for a Customer Success Specialist to manage and support a portfolio of mid-market customers using our assessment platform. 

As a key point of contact after the sale, you will help customers get started on the platform, support adoption, resolve queries, and ensure they have a smooth and positive experience. 

You will work closely with customers to understand their requirements, provide product guidance and training, monitor engagement, and support renewals. 

You will also collaborate with Sales, Product, and Support teams to ensure customer needs are addressed effectively. 

This is a hands-on, customer-facing role suited to someone who enjoys working with customers, solving problems, and helping them get the most out of a SaaS product. 

 Key Responsibilities 

  Customer Relationship Management: Manage day-to-day relationships with a portfolio of mid market customers and act as their primary point of contact for customer success needs. 

  Customer Onboarding: Support new customers through onboarding, account setup, product training, and initial implementation to ensure a smooth start. 

  Product Adoption: Help customers understand and effectively use the platform. Track usage and proactively reach out when customers need additional support or guidance. 

  Customer Support: Understand customer queries and concerns, provide timely assistance, and coordinate with internal teams to resolve issues. 

  Regular Customer Engagement: Conduct regular check-ins with customers to understand their experience, share relevant product updates, and identify areas where additional support may be required. 

  Retention & Renewals: Monitor customer engagement and satisfaction, identify potential risks, and work proactively to support successful renewals. 

  Account Growth: Identify relevant opportunities for additional product usage or services and coordinate with the Sales team where appropriate. 

  Customer Feedback: Collect customer feedback, requirements, and common issues and share relevant insights with Product, Support, and other internal teams. 

  Customer Health Tracking: Maintain accurate records of customer activity, usage, engagement, and key account updates in the relevant systems. 

  Cross-Functional Collaboration: Work closely with Sales, Product, Support, and other teams to ensure customers receive a consistent and timely experience. 

  Process & Documentation: Maintain customer information, meeting notes, action items, and other relevant documentation. Follow established customer success processes and contribute to improving them over time. 

 Qualifications 

  1 to 3 years of experience in Customer Success, Account Management, Client Servicing, or a related customer-facing role, preferably in SaaS or technology. 

  Experience managing a portfolio of customers and handling day-to-day customer relationships. 

  Good understanding of customer onboarding, product adoption, retention, and renewals. Strong communication, presentation, and interpersonal skills. 

  Experience with assessment, HR Tech, EdTech, or SaaS platforms is a plus.