Customer Success Manager (Dental RCM)
Aditya Institute of Technology · Ahmedabad · onsite · Posted 66d ago
Undisclosed6–11 yrsfulltimeSourced from
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About this role
Customer Success Manager (Dental RCM)
Location
Ahmedabad, Gujarat (Onsite)
Shift Timing
Night Shift - 06:30 PM IST to 03:30 AM IST
About the Role
We are seeking an experienced Customer Success Manager (CSM) with a strong background in Dental Revenue Cycle Management (RCM) to manage client relationships, ensure operational excellence, and drive customer satisfaction. The ideal candidate will act as the primary point of contact for dental practice clients, ensuring seamless service delivery, issue resolution, and continuous process improvement.
Key Responsibilities
- Serve as the primary relationship manager for assigned dental practice clients.
- Ensure successful execution of Dental RCM processes and achievement of client KPIs.
- Coordinate with internal AR, Insurance Verification, Denials Management, Cash Posting, and Operations teams to resolve client concerns.
- Conduct regular client meetings, performance reviews, and business updates.
- Monitor account health, identify risks, and implement retention strategies.
- Analyze revenue cycle performance metrics and provide actionable recommendations.
- Handle escalations and ensure timely resolution of operational issues.
- Drive client satisfaction, retention, and long-term partnership growth.
- Collaborate with leadership teams to improve workflows and service delivery standards.
- Maintain detailed documentation of client interactions, action plans, and follow-ups.
Required Qualifications
- Minimum 5-6+ years of experience in Dental Revenue Cycle Management (RCM).
- Strong preference for candidates with end-to-end Dental RCM exposure.
- Candidates with significant experience in Accounts Receivable (AR), Denials Management, and Insurance Verification (IV) will also be considered.
- Excellent verbal and written communication skills with a neutral-to-US accent.
- Strong client-facing and stakeholder management experience.
- Good analytical, problem-solving, and troubleshooting abilities.
- Ability to manage multiple client accounts and priorities simultaneously.
- Comfortable working in a fast-paced, metrics-driven environment.
- Technical Requirements
- Hands-on experience with major Dental Practice Management and RCM software platforms.
Strong understanding of:
- Accounts Receivable Management
- Insurance Verification
- Claims Processing
- Denials Management
- Payment Posting
- Revenue Cycle Analytics
- Experience working with US dental practices is highly preferred.
Preferred Skills
- Customer Success or Account Management experience within Dental RCM.
- Strong presentation and client communication skills.
- Ability to identify process improvement opportunities and drive execution.
- Experience working with US-based clients and teams.
What We Are Looking For
A proactive, client-centric professional who can build strong relationships with dental practices.
Someone who understands both operational Dental RCM workflows and customer success management.
A candidate who can effectively bridge client expectations and internal operational teams to ensure exceptional service delivery.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Issue ResolutionTroubleshootingOperational ExcellenceProcess ImprovementAnalyticsPractice ManagementStakeholder Managementoperationsanalyticalaccount management
About Aditya Institute of Technology
Aditya Institute of Technology
Education & Training
75
employees
New Delhi
IN
₹4.5L PA avg
Avg at Aditya Institute of Technology
About
Adithya Institute of Technology (AIT) was started in 2008 by the Adithya Education Trust to provide comprehensive technical education to the budding young students. The Chairman, Er.C.Sukumaran being an industrialist brings with him, his extensive experience and the nitty-gritty of the industry which adds a new dimension to academics. AIT is not just the dream, but the mission to provide quality engineering education to today’s youth who will build the nation tomorrow
Industries
Education & Training
Employee ratings
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Culture
3.1
Career growth
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Work-life
3.1
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