Customer Success Manager | 2-5 yrs | B2B | Fintech Startup | Delhi

About MetaMorph:

We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.

About Our Client

:A leading financial data intelligence and analytics company serving India's banks, NBFCs, fintechs, investment advisors, and wealth management platforms

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What You'll Be Doin

• g:Own the onboarding and implementation process for assigned customer account
• s.Act as the primary point of contact for customers during the post-sales lifecycl
• e.Build strong relationships with business and technical stakeholder
• s.Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issue
• s.Conduct product demonstrations, training sessions, and feature walkthrough
• s.Drive product adoption by educating customers on platform capabilities and best practice
• s.Monitor customer health, platform usage, and engagement metric
• s.Proactively identify risks and escalate concerns to internal teams when require
• d.Support renewal conversations by ensuring customers realize value from the platfor
• m.Identify opportunities for account growth through upselling and cross-sellin
• g.Gather customer feedback and share insights with Product and Engineering team
• s.Maintain accurate records of customer interactions, action items, and implementation progress using CRM tool

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What We're Looking

• For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppo
• rt.Experience working with B2B SaaS, FinTech, or technology produc
• ts.Strong communication and stakeholder management skil
• ls.Ability to understand customer business requirements and translate them into actionable solutio
• ns.Experience coordinating with cross-functional teams to deliver customer outcom
• es.Excellent problem-solving and project coordination skil
• ls.Customer-first mindset with strong ownership and accountabili