Customer Success Management - Trainee

Summary:

Seeking a Customer Success Management - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.

Your Roles and Responsibilities:

Manage assigned customer relationships for successful product use, retention, and satisfaction

Prepare and nurture customers to become product advocates

Help customers achieve their educational goals using our products

Identify and address common customer issues

Advocate customer needs cross-departmentally

Identify and develop up-sell opportunities

Respond to customer queries via email and telephone

You Should have:

0-3 years of experience as a Technical Account Management in a technology or SaaS solutions company

Strong written and verbal English communication skills

Techno-commercial mindset with understanding of various use cases

Graduation with an engineering background preferred

Strong teamwork skills with ability to work independently

Comfortable with night and flexible shifts