Customer Success Management Professional
Trane Technologies · Delhi · onsite · Posted 1d ago
Undisclosed3–6 yrsfulltimeSourced from
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About this role
Job description
Transline Technologies Limited is looking for a customer-focused Customer Success Manager Video Analytics Software to manage customer relationships and drive successful onboarding, implementation, adoption, and ongoing utilisation of video analytics and software solutions.
The candidate will work closely with customers, technical teams, and internal stakeholders to ensure smooth deployments, resolve technical issues, maximise software adoption, and deliver a positive customer experience.
Candidates with experience in CCTV surveillance, video analytics, Video Management Systems (VMS), or enterprise software solutions will be preferred.
Key Responsibilities
- Manage customer onboarding, software implementation, deployment coordination, and post-deployment support for video analytics and surveillance software solutions.
- Build and maintain strong customer relationships, ensuring customer requirements and business objectives are met.
- Coordinate with Sales, Product, Engineering, and Project teams to ensure successful implementation and adoption of solutions.
- Monitor software performance, customer usage, adoption levels, and satisfaction to identify improvement opportunities.
- Understand customer issues, coordinate troubleshooting, manage escalations, and ensure timely resolution.
- Conduct customer review meetings, product demonstrations, training sessions, and periodic performance reviews.
- Track customer feedback, support requests, issue resolution timelines, and customer satisfaction metrics.
- Identify opportunities for product enhancements, additional use cases, and expansion of existing customer accounts.
- Coordinate with Sales and technical teams on renewals, upselling opportunities, and long-term account growth.
- Maintain customer documentation, implementation status, issue trackers, and regular account health reports.
- Ensure effective communication between customers and internal teams throughout the customer lifecycle.
- Manage interactions with CXOs, business unit heads, and senior customer stakeholders to review solution performance, address concerns, and strengthen long-term relationships.
Candidate Profile
- B.E./B.Tech or Diploma in Electronics, Electrical, IT, Computer Science, or a related discipline.
- Relevant experience in Customer Success, Technical Account Management, Software Implementation, or Client Relationship Management.
- Experience with CCTV surveillance, video analytics, Video Management Systems (VMS), or enterprise software solutions will be strongly preferred.
- Good understanding of software deployment, system integration, networking, and technical troubleshooting.
- Experience managing enterprise customers, software adoption, technical escalations, and post-implementation support.
- Experience interacting with CXOs, business unit heads, and senior decision-makers will be an advantage.
- Strong communication, presentation, problem-solving, and stakeholder management skills.
- Ability to coordinate with cross-functional teams and manage multiple customer accounts effectively.
- Customer-oriented mindset with a focus on software adoption, customer satisfaction, retention, and long-term relationships.
Key Skills
Customer Success Management
VMS
Video Analytics
Software Implementation
Software Adoption
CCTV
Stakeholder Management
Client Relationship Management
Minimum Qualification : Any Graduate | Salary : Competitive
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
TroubleshootingProduct EngineeringUsagesystem integrationVMSAnalyticsComputer NetworksComputer Scienceaccount managementCCTV
About Trane Technologies
Trane Technologies
Industrial Machinery
1.1k+
employees
1871
155 years old
Davidson, North Carolina
United States (USA)
₹14.8L PA avg
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