Customer Success Lead | Vibration Analysis & Monitoring Solutions

Role & responsibilities

• Work proactively with customers to identify reliability gaps, resolve technical issues, and drive mutual long-term value and account growth.
• Coordination within customer and internal team to improve customer success
• Work closely with the end customer, understand their problems and support them with Acoem Solutions
• Escalation to be made at customer end - if something is not getting moving and remains unattended from the customers side.
• Internal escalation also to be taken in case of, if something is not moving or taking more time than the normal.
• Proficient to generate Case Studies, Success Stories and ROIs
• He should look for cross selling as well as up selling of Acoem Product and Services
• Provide expert-level technical support to Acoem customers in India for our range of condition monitoring and vibration analysis products and solutions.
• Conduct advanced vibration analysis, diagnose complex machinery faults, and recommend corrective actions based on data interpretation.
• Deliver training and technical guidance to customers on product usage, data collection, and analysis techniques.
• Provide application support to the Online LOB In charge
• Collaborate with sales, LOB and Technical Support team, to resolve customer issues and provide feedback for product enhancements.
• Willingness to travel extensively within India to provide on-site support and services to custom

Preferred candidate profile

• Proven expertise in operating and interpreting data from vibration monitoring equipment.
• ISO CAT II Certification is mandatory\
• Strong understanding of machinery diagnostics, fault identification (e.g., unbalance, misalignment, bearing defects, gear issues), and root cause analysis.
• Experience with various industry standards and best practices related to condition monitoring and reliability.
• Excellent problem-solving, analytical, and critical thinking skills.
• Hands-on experience with different process application is essential.
• Exceptional communication (written and verbal) and interpersonal skills.
• Ability to work independently and as part of a collaborative team.