Customer Success Intern

About The Test Tribe

The Test Tribe is the world's largest Software Testing community, with 45 global chapters, 900+ events, and members across 130+ countries.

We run live learning programs, cohorts, and memberships for technology professionals. Once someone joins, the experience they have is everything. That is the job this role exists to protect.

Location: Noida (Hybrid, Saturday + Sunday + 3 weekdays)

What You Will Do

• Own the member experience after onboarding and track how people are progressing
• Reach out to members who have gone quiet
• Host and moderate live sessions on weekends
• Handle feedback collection after every session and make sure it goes somewhere useful
• Manage end-to-end scheduling and coordination for the mentoring program
• Make sure recordings, materials, and certificates reach members without them having to ask

What We Expect

• You are the kind of person who spots a gap and fills it without being told
• You follow through on everything, not just the things that are easy to track
• You communicate clearly and professionally across written and verbal channels
• You can hold multiple moving pieces at once
• Saturday and Sunday availability is non-negotiable

Nice To Have

• Prior experience in customer success, community, or any role where people were counting on you to deliver
• Comfort with tools like Google Workspace, Zoom, or any AI tool you have actually used
• A genuine interest in learning, growth, or the professional development space

What You Will Get

• Full ownership of a member experience function
• The kind of responsibility that most people do not get until much later
• A role where your impact on retention and satisfaction is visible and measurable

Hiring Process

1. Resume screening
2. Short introduction call
3. Assignment (45 to 60 minutes)
4. Final interview

If you are someone who takes follow-through as seriously as we do, we would like to talk.