Customer Success Intern [Key Accounts]

Job Summary

Role overview & Key responsibilities: PadCare is looking for a driven and detail-oriented Customer Success Intern [Key Accounts] Intern to join our Customer Success team in Mumbai.

This is a 6-month internship designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. Based on performance, the internship will convert into a full-time role via a Pre-Placement Offer (PPO). You'll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare's corporate accounts.

Scope of Work

Account Support & Service Coordination

• Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for client queries and requests.
• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.

Client Communication & Relationship Building

• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).
• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.
• Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.

Reporting & Documentation

• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.
• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.

Cross-Functional Collaboration

• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
• Share client feedback with internal teams to contribute to service and process improvements.

Requirements

• Bachelors degree in Business Administration, Sustainability, Operations, or a related field
• Freshers welcome; up to 1 year of experience in client servicing, account management, or a related B2B role is a plus
• Based in Mumbai or willing to work from Mumbai for the duration of the internship
• Strong written and verbal communication skills
• Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
• Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
• MS Office / Google Workspace Sheets, Docs, Slides for tracking and reporting
• CRM Tools exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
• Presentation Tools Google Slides, PowerPoint
• Basic data handling comfortable working with spreadsheets and simple reports
• Culture Fit: Must align with PadCare's values Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode: Full-time; based in Mumbai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.