Customer Success & Implementation Intern

About Joveo

As the global leader in AI-powered recruitment marketing, we are transforming talent attraction and recruitment media buying for the world's largest and smartest employers, staffing businesses, RPOs, and recruitment advertising agencies.

The Joveo platform enables businesses to attract, source, engage, and hire the most relevant candidates on time, within their budget. Powering millions of jobs every day, our data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo's award-winning platform, visit www.joveo.com

Responsibilities:

As a Customer Success Intern at Joveo, your responsibilities will include:

• Support the onboarding of new clients onto the Joveo platform, helping coordinate account setup and ensure a smooth go-live experience.

• Assist Customer Success Managers in day-to-day account management and client communication.

• Monitor active campaigns and flag any issues or anomalies to the team for timely

resolution.

• Help prepare weekly and monthly performance reports and client presentation decks.

• Respond to client queries and coordinate with internal teams to ensure issues are

resolved quickly.

• Maintain accurate records of project tasks and updates in our project management tool.

• Collaborate with internal teams to ensure smooth execution of client deliverables.

• Participate in client reviews and team meetings to understand account strategy and

contribute ideas.

• Stay updated on product features and platform updates to better support clients.

Qualifications:

• Currently pursuing or recently completed a bachelor's or master's degree in any relevant

field (e.g., Business Administration, Marketing, Data Analytics, or similar).

• Strong organizational and time management skills, with the ability to handle multiple

tasks simultaneously.

• Attention to detail and ability to follow instructions accurately.

• Excellent verbal and written communication skills.

• Comfortable working with data and spreadsheets (Microsoft Excel or Google Sheets).

• Good with presentations — proficient in PowerPoint and/or Google Slides.

• Ability to work independently and collaboratively in a fast-paced environment.

• Prior experience or coursework in digital marketing, project management, or customer

service is a plus.

• Availability to work full-time for a period of 6 months.