Customer Success Executive

Job Summary

Build strong relationships with existing customers through phone calls, WhatsApp, email, and other communication channels. Understand customers goals, challenges, pain points, and preparation journey through consultative conversations. Act as a trusted advisor, drive customer renewals and repurchases by demonstrating the value of the platform and helping customers make informed decisions. Educate customers on product features, updates, and best practices to maximise their learning experience. Follow up proactively with customers to ensure consistent engagement and progress. Handle customer objections with confidence and guide them toward the best possible outcome. Maintain accurate records of customer interactions in the CRM. Collaborate with Product, Marketing, and Support teams by sharing customer feedback and insights. Achieve customer engagement, renewal, and revenue targets while maintaining a high-quality customer experience.

Responsibilities

• Build strong relationships with existing customers through phone calls, WhatsApp, email, and other communication channels.
• Understand customers goals, challenges, pain points, and preparation journey through consultative conversations.
• Act as a trusted advisor, drive customer renewals and repurchases by demonstrating the value of the platform and helping customers make informed decisions.
• Educate customers on product features, updates, and best practices to maximise their learning experience.
• Follow up proactively with customers to ensure consistent engagement and progress.
• Handle customer objections with confidence and guide them toward the best possible outcome.
• Maintain accurate records of customer interactions in the CRM.
• Collaborate with Product, Marketing, and Support teams by sharing customer feedback and insights.
• Achieve customer engagement, renewal, and revenue targets while maintaining a high-quality customer experience.

Skills / Competencies

• Excellent verbal and written communication skills.
• Strong storytelling and presentation abilities to simplify complex ideas and build customer confidence.
• Confident, persuasive, and professional communication over phone interactions.
• Strong consultative selling skills with the ability to identify customer needs rather than simply selling products - Customer-first mindset with a solution-oriented approach.
• High emotional intelligence, empathy, and active listening skills.
• Strong objection-handling and negotiation abilities.
• Customer-first mindset with a solution-oriented approach.
• Good analytical and problem-solving skills.
• Ability to work in a target-driven, fast-paced environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.