Customer Success Executive

About The Job:

Job Title: Customer Success Executive

Job Type: Full-time

Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]

Location: Teynampet, Chennai

Eligibility: Freshers to 3 years of experience in ERP implementation/Customer-facing roles.

Company Description

At Greatify.ai, we are building a next-generation exam platform that delivers measurable academic outcomes at scale. We have powered 300K+ exams, generated 3M+ AI-driven questions, and AI-evaluated 50K+ answer sheets across 15+ universities and institutions. Our platform is transforming assessments with speed, accuracy, and intelligence, enabling institutions to conduct smarter, faster, and more reliable evaluations.

Job Description:

The Customer Success Executive will manage and support assigned customers, including onboarding new clients and ensuring a smooth user experience. The role involves handling customer queries, providing platform guidance, conducting training sessions, and maintaining regular follow-ups to improve customer satisfaction and engagement. The executive will also coordinate with internal teams to resolve issues and support overall customer success.

Key Responsibilities:

• Onboard new customers and guide them through platform setup and usage
• Handle customer queries and provide timely support
• Conduct product demonstrations and basic training sessions for users
• Maintain regular follow-ups with customers to ensure satisfaction
• Coordinate with internal teams for issue resolution and support
• Build positive relationships with customers and ensure a smooth experience
• Gather customer feedback and share insights with internal teams
• Support customers in understanding platform features and workflows
• Visit client locations for onboarding, training, or support whenever required

Key Skills:

• Good communication and customer handling skills
• Strong interpersonal and relationship-building abilities
• Basic problem-solving and coordination skills
• Ability to explain product features clearly to customers
• Customer-focused and positive attitude
• Basic knowledge of MS Office tools (Excel, Word, PowerPoint)
• Ability to manage multiple tasks and customers simultaneously
• Preferred Languages: English, Tamil, Kannada, Telugu & Hindi

Join us at Greatify.ai and make a lasting impact on the Edtech Industry.