BENGALURU · FULLTIME
Customer Success Executive
Incruiter
Bengaluru · onsite · Posted 1d ago
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Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
ROLE OVERVIEW
WHAT WILL YOU NEED TO SUCCEED
Position Name: Customer Success Executive (CSE)
Experience: 2-5 Years
CTC: As per company standards
We are looking for a proactive and customer-focused Customer Success Executive (CSE) to manage client relationships, ensure successful onboarding and implementation, resolve escalations, and drive customer satisfaction and retention. The ideal candidate should have strong communication skills, stakeholder management abilities, and experience working with B2B SaaS or technology-driven products.
The role involves working closely with enterprise clients and internal teams to ensure seamless delivery, product adoption, and overall customer success.
EXCITED ABOUT YOUR TASKS
Act as the primary point of contact for assigned enterprise clients and maintain strong client relationships.
Drive customer onboarding, implementation, product adoption, and engagement activities across InCruiter s product ecosystem.
Understand customer requirements and coordinate with internal teams to ensure smooth execution and service delivery.
Handle customer escalations, concerns, and support queries with a solution-oriented approach.
Identify opportunities for upselling and cross-selling within existing accounts to support business growth.
Monitor customer health metrics, engagement trends, and satisfaction levels to improve retention and experience.
Conduct regular client follow-ups, business reviews, and feedback sessions to ensure long-term partnerships.
Collaborate closely with Product, Sales, Operations, and Support teams to enhance customer experience and delivery quality.
Maintain accurate records of client interactions, implementations, escalations, and account activities in CRM systems.
Support process improvement initiatives and contribute ideas to enhance customer satisfaction and operational efficiency.
2-5 years of experience in Customer Success, Account Management, Client Servicing, or Customer Relationship roles.
Strong communication, presentation, and stakeholder management skills.
Experience handling enterprise/B2B clients and managing customer escalations.
Understanding of SaaS products, HR Tech platforms, recruitment solutions, or technology-driven services will be preferred.
Ability to identify upselling and cross-selling opportunities within existing accounts.
Strong problem-solving skills with a customer-first mindset.
Familiarity with CRM tools, customer success platforms, ticketing tools, or reporting systems.
Ability to multitask and work in a fast-paced startup environment.
Strong coordination and collaboration skills with cross-functional teams.
Bachelor s degree in Business Administration, Management, Marketing, or related fields.
WHY JOIN INCRUITER
Be part of an AI-first HR Tech company transforming the future of hiring.
Work closely with enterprise clients, founders, and leadership teams.
Fast-paced startup culture with high ownership and growth opportunities.
Opportunity to work on innovative AI-powered recruitment and interview products.
Competitive compensation and career growth opportunities.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Customer Experiencecustomer satisfactioncrmcrm systemsHr Techcustomer successCustomer OnboardingB2BClient ServicingCustomer RelationshipCommunication SkillsAdministrationCRM Toolsmarketingaccount managementArtificial Intelligence
Section · Company
About Incruiter
Incruiter
Recruitment
60
employees
2018
8 years old
Bangalore / Bengaluru, Karnataka
headquarters
₹6.9L PA avg
Avg at Incruiter
About
Provides remote interview solutions to streamline recruitment processes, enabling businesses to enhance hiring efficiency and focus on core activities.
Industries
RecruitmentSoftware Product
Employee ratings
10 reviews
3.8/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Skill Development38Overall Company38
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