Customer Success Executive

About us

We are an early-stage startup building an online marketplace for IT

services that connects businesses with verified IT service providers.

You will be among the first few people on the team and will work

directly with the founding team.

What you will do

• Manually test the website and its workflows end to end, and report

anything that breaks or confuses a first-time user

• Onboard and assist new users over phone, email and chat, and guide

them through the platform

• Create and maintain listings, profiles and other content on the

platform

• Set up and manage our company profiles across LinkedIn, Facebook,

Instagram, X, YouTube and other channels

• Prepare and deliver product presentations and demos to prospective

customers and service providers

• Schedule and coordinate meetings, and run marketing email campaigns
• Maintain records of user feedback, issues and outreach

Who we are looking for

• MBA or B.E./B.Tech freshers ([2024, 2025, 2026] batches)
• Excellent written and spoken English this is our single most

important requirement

• Comfortable speaking to customers over the phone
• Working knowledge of MS Word, Excel and PowerPoint
• Own laptop or desktop with a reliable internet connection

(mandatory — the first three months are work from home)

• Based in Hyderabad, or willing to relocate to Hyderabad
• Able to commit to a minimum of 18 months with us

Work setup

• Work from home for approximately the first three months
• Thereafter from our Hyderabad office
• Working days: [Monday to Friday / Monday to Saturday]

Why join us

• Hands-on exposure to every function of a startup: product, testing,

customer support, sales and marketing

• Direct working relationship with the founding team
• Your role grows as the company grows