Customer Success Executive
Target Publications Pvt. Ltd. · Mumbai · onsite · Posted 31d ago
Undisclosed1–6 yrsfulltimeSourced from
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About this role
Job Title: Customer Service Executive
Job Summary
We are looking for a customer-focused, responsible, and positive Customer Service Executive who will be responsible for understanding customer queries and concerns, providing appropriate solutions, ensuring timely follow-up, and maintaining strong and positive customer relationships.
The candidate will act as an important point of contact between the customer and the internal teams and ensure a smooth and satisfactory customer experience.
Key Responsibilities
Customer Query Support Management
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- Handle customer calls and understand their queries, concerns, and requirements.
- Provide accurate and timely solutions to customer issues.
- Explain product features, processes, and solutions clearly to customers.
- Resolve customer concerns professionally and ensure customer satisfaction.
- Coordinate with the Technical, Content, Sales, or other internal teams whenever required to resolve customer issues.
- Escalate complex or unresolved issues to the appropriate team and ensure timely closure.
- Take ownership of customer issues until the required resolution is provided.
Customer Relationship Management
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- Build and maintain strong and positive relationships with customers.
- Communicate with customers professionally and patiently.
- Understand customer needs and provide appropriate assistance.
- Ensure regular follow-up with customers regarding open queries or concerns.
- Maintain a customer-friendly and solution-oriented approach.
- Work towards improving customer satisfaction and overall customer experience.
Customer Feedback Calling
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- Conduct regular customer feedback calls to understand customer experience and satisfaction.
- Collect feedback regarding products, services, support, and overall customer experience.
- Identify recurring customer concerns and share relevant feedback with the concerned internal teams.
- Follow up with customers after issue resolution to ensure the concern has been properly addressed.
- Maintain proper records of customer calls, queries, complaints, feedback, and resolutions in the CRM.
Required Skills Qualifications
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- Minimum 1 year of experience in Customer Service, Customer Support, Telecalling, or a similar role.
- Marathi communication is mandatory.
- Good communication skills in Hindi; basic English communication will be an added advantage.
- Excellent listening and customer-handling skills.
- Good problem-solving and decision-making abilities.
- Patient, polite, and positive approach while dealing with customers.
- Strong follow-up and coordination skills.
- Ability to handle difficult customers and resolve concerns professionally.
- Basic computer and CRM knowledge.
Required Skills
communication time management rapport building customer engagement
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer Engagementcustomer satisfactionCustomer Supportcrmcustomer feedbackcustomer successCustomer QueriesCommunication SkillsCustomer Relationships
About Target Publications
Target Publications Pvt. Ltd.
Printing & Publishing
79
employees
2006
20 years old
Mumbai, Maharashtra
India
₹4.4L PA avg
Avg at Target Publications
About
Target Publications is a 14-year-old organization in the field of education publishing for Pre-Primary, Primary, School, Junior College & Entrance exams.
Industries
Printing & PublishingEducation & Training
Employee ratings
10 reviews
3.7/ 5
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