Customer Success Executive

Role & responsibilities:

• Handle sales enquiries and convert prospects into customers.
• Demonstrate Spattoo and explain its features to potential customers.
• Onboard new customers and help them get started with the platform.
• Provide ongoing customer support through phone and WhatsApp.
• Understand customer requirements and resolve queries effectively.
• Build strong relationships with customers and ensure a positive experience.
• Follow up with prospects and existing customers.
• Work closely with the product team and share customer feedback.
• Help improve customer engagement and retention.

Preferred candidate profile:

• Excellent communication skills in English.
• Hindi and Telugu communication skills preferred.
• Good interpersonal and relationship-building skills.
• Comfortable speaking with customers over phone and WhatsApp.
• Positive, energetic and willing to learn.
• Comfortable working in a fast-moving startup environment.
• Basic understanding of computers and SaaS products.
• Freshers are welcome to apply.
• 02 years of experience in sales, customer support or customer success is preferred.

Perks and benefits:

• Opportunity to work with a growing SaaS startup.
• Exposure to sales, customer success, SaaS and product.
• Opportunity to take ownership and grow with the company.
• Work closely with the founding/product team.
• Opportunity to help build technology for the baking industry.