Customer Success Executive
Techin Process Technologies · Indore · onsite · Posted 36d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Serve as the primary point of contact for assigned customers.
- Build and maintain strong relationships with clients.
- Understand customer needs and provide timely solutions.
- Ensure smooth onboarding and adoption of products/services.
- Monitor customer engagement and identify opportunities for improvement.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Gather customer feedback and share insights with relevant teams.
- Support customer retention and contribute to account growth.
- BBA
- MBA
- B.Com
- 1 years of experience in Customer Success, Account Management, Client Relationship Management, or SaaS Customer Support .
- Hands-on experience working with SaaS products is mandatory.
- Prior experience in an IT Product-Based Company preferred.
- Strong understanding of customer lifecycle management and retention strategies.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to simplify technical concepts for non-technical customers.
- Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms is a plus.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer EngagementCustomer Life Cycle ManagementCustomer RetentionCustomer SupportcrmRetention StrategiesStakeholder ManagementClient Relationship Managementsalesforceaccount management
About Techin Process Technologies
Techin Process Technologies
125
employees
Mumbai
US
₹6.1L PA avg
Avg at Techin Process Technologies
About
Process Master Technologies Pvt. Ltd. operates in the IT services and consulting sector, specializing in ERP solutions, business process automation, and cloud-based enterprise software. The company develops and implements customized platforms that streamline operations, enhance efficiency, and support digital transformation across industries. With a focus on innovation, scalability, and client-centric delivery, Process Master positions itself as a trusted partner for organizations seeking to modernize workflows and achieve operational excellence.
Industries
ConstructionIndustrialIndustrial Engineering
Employee ratings
10 reviews
4.0/ 5
Culture
3.5
Career growth
4.1
Work-life
3.8
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