Customer Success Executive

What you'll do at SLICeR

• Manage customer onboarding, implementation and product adoption.
• Conduct customer training, workshops and periodic health checks.
• Provide functional and technical support and ensure timely issue resolution.
• Coordinate with Development, Testing, Sales, Operations, Marketing and Customer Success teams.
• Track project progress, customer issues, escalations and action items through to closure.
• Test product releases against customer use cases and communicate issues to relevant teams.
• Gather customer feedback and requirements and share insights internally.
• Prepare project/status updates and support smooth customer account operations.
• Identify opportunities to improve customer experience, product adoption and business processes.

What you will bring to the team

• 2-4 years of experience in customer success, project implementation, customer support or project coordination, preferably in a SaaS/technology environment.
• Strong customer communication, relationship management and problem-solving skills.
• Proven experience in retail/fashion/lifestyle brands.
• Ability to coordinate effectively with cross-functional teams and manage multiple priorities.
• Basic understanding of software development and testing processes.
• Familiarity with project management tools such as Jira is desirable.

Ability to work independently in a fast-paced, remote-first environment.

Dont meet every requirement? Thats okay. If you’re excited about the role and believe you can make a meaningful impact, we encourage you to apply. At SLICeR, we value curiosity, adaptability, collaboration and a growth mindset.