Customer Success Executive

Roles and Responsibilities :

• Lead Customer Outcomes:
  • Build strong, value-led relationships with customers, ensuring they achieve meaningful ROI from our solutions.
  • Diagnosing customer needs to understand priorities, challenges, and success criteria.
  • Develop and lead implementation and success plans that align customer goals with clear outcomes.
  • Design and execute service plays to drive adoption, value, and consumption across the year.
  Use AI & Insights to Lead Proactively:
  • Leverage AI-driven analytics and customer health signals to anticipate needs, risks, and growth opportunities.
  • Move customer conversations from usage metrics to business impact and progress.
  • Apply industry and market insight to help customers respond to emerging challenges and opportunities.
  Partner Across Teams:
  • Work closely with Account Management, Commercial, Research, and Product teams to ensure customer objectives are clearly understood and supported.
  • Partner on onboarding to ensure fast time-to-value and strong early alignment.
  • Identify and support expansion, consulting, and upsell opportunities based on demonstrated customer value.
  • Contribute to cross-functional Customer Success initiatives that improve consistency, scale, and impact.
  Champion the Voice of the Customer:
  • Act as the voice of the customer within the business, providing clear feedback to inform product, research and service improvements.
  • Build trusted relationships with both operational and senior stakeholders.
  • Maintain accurate customer records and insights into relevant systems to support data-driven decision-making.
  

Job Requirements :

• Min. 3 years relevant experience in the Consumer-Packaged Goods industry. MBA from Tier 1/2 colleges.
  •Experience in Customer Success, Account Management, Consulting, or a similar client-facing role
  •Strong ability to build and manage long-term customer relationships
  •Analytical mindset with confidence using data, dashboards, and insights to guide decisions
  •Excellent communication and stakeholder-management skills
  •Experience working cross-functionally in a fast-moving environment