Customer Success Executive

Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquiring a thorough understanding of customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales from existing customers that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stake holders using key account metrics

Requirements:

• 0-2 years experience in key account management, Customer Success or Client facing roles preferably from Logistics industry.
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• BSc/BA in business administration, sales or relevant field