Customer Success Executive

Company: Liquide (Fintech Startup)

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

Work Location : Bangalore

Work Schedule: 5 days a week

Industry: Financial Services

Role Overview

Liquide is a fast-growing fintech startup looking for a proactive and customer-focused professional to join our team as a Customer Success Executive.

This role will act as the primary point of contact for users and play a key role in delivering a seamless, supportive, and high-quality customer experience.

Key Responsibilities

• Communicate with customers via chat, email, and phone calls to resolve queries effectively.
• Provide prompt, friendly, and accurate assistance to ensure high customer satisfaction.
• Track, document, and maintain records of user issues and resolutions.
• Coordinate with internal teams to ensure timely problem resolution.
• Escalate critical issues when required and follow up proactively.
• Share insights on recurring issues to improve processes and product experience.
• Maintain professionalism and adhere to defined support workflows and SLAs.
• Monitor and manage customer queries through support platforms and ensure timely resolution.

Required Skills & Qualifications

• 1–3 years of experience in customer support, customer service, or helpdesk roles.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a customer-first attitude.
• Proficiency in Freshdesk / Freshworks is required.
• Familiarity with customer support and ticketing tools such as JIRA, Zoho, Shopdeck, or similar platforms.
• Tech-savvy and comfortable using support tools and platforms.
• Ability to work efficiently in a fast-paced startup environment.
• Strong attention to detail and ability to manage multiple customer queries simultaneously.

Preferred / Good to Have

• Knowledge or experience in stock market, trading, or finance.
• Exposure to fintech or investment platforms.
• Experience working with multiple customer support/ticketing tools.
• Strong willingness to learn and grow within financial services.