Customer Success Executive

Roles and Responsibilities :

• Manage customer escalations in a timely and professional manner to resolve issues efficiently.
• Handle complex customer queries related to KYC, cryptography, and technical aspects of the platform.
• Provide expert-level support to customers through various channels (email, chat, or phone) to ensure their satisfaction.
• Collaborate with internal teams to identify root causes of recurring issues and implement solutions.

Job Requirements :

• 0.6-4 years of experience in a similar role within the financial services industry.
• Strong understanding of cryptography concepts and ability to communicate them effectively to non-technical stakeholders.
• Excellent customer handling skills with a focus on resolving high-pressure situations calmly and professionally.
• Proficiency in solving complex queries related to Know Your Customer (KYC) procedures.