Customer Success Executive u2013 Outplay
Click Labs · Mohali · onsite · Posted 35d ago
Undisclosed12–17 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
_Title":"Customer Success Executive Outplay" , "Is_Locked":false , "City":"Mohali" , "Industry":"Customer Service","Job_Description":"
Urgent Hiring | 12 Years Experience | Mohali | Full-Time (In-Office)
CTC: Up to \u20b95 LPA (Fixed + Performance-Based Incentives)
Shift Timings: 9-Hour Shift Starting Around 2:00 PM IST
Reporting To: Team Lead Strategic Account Manager
About Outplay
About Outplay
Outplay is a sales engagement and automation platform that helps B2B sales teams streamline prospecting, automate outreach, and manage conversations across multiple channels. It enables sales teams to improve engagement, increase productivity, and drive more qualified opportunities.
About the Role
About the Role
We are looking for a Customer Success Executive to support and manage existing Outplay customers, help them get maximum value from the product, and contribute towards customer retention, product adoption, relationship management, and account expansion .
Key Responsibilities
Key Responsibilities
- Manage day-to-day communication and follow-ups with existing customers.
- Build strong relationships with customers and understand their requirements and challenges.
- Support customers in effectively using Outplay and improving product adoption.
- Proactively follow up with customers to identify concerns, usage gaps, and potential churn risks.
- Coordinate with internal teams to ensure timely resolution of customer issues and requirements.
- Conduct regular customer check-ins and account reviews.
- Identify upsell and expansion opportunities within existing accounts and coordinate with the relevant teams.
- Track customer engagement, product usage, account health, and follow-up activities.
- Maintain accurate customer records, interactions, and updates in the CRM.
- Contribute towards overall customer retention and revenue expansion targets.
What Were Looking For
- 12 years of experience in Customer Success, Customer Experience, Account Management, Client Servicing, or a similar role.
- Prior experience in the CRM, SaaS, or B2B technology industry is strongly preferred.
- Understanding of customer retention, product adoption, and account management .
- Excellent communication and relationship-management skills.
- Proactive, ownership-driven, and strong problem-solving mindset .
- Commercial awareness and ability to identify customer growth opportunities .
- Comfortable working with CRM tools and managing multiple customer accounts.
- Willingness to work a 9-hour shift starting around 2:00 PM IST
- 12 years of experience in Customer Success, Customer Experience, Account Management, Client Servicing, or a similar role.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer EngagementCustomer RetentionAutomationcrmSenior ExecutiveB2B SalesSalesaccount managementRelationship Management
About Click Labs
Click Labs
IT Services & Consulting
290
employees
2011
15 years old
Chandigarh,Union Territory Of Chandigarh
India
₹9.5L PA avg
Avg at Click Labs
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Click Labs is Technology Solutions Provider building Mobile and Web Platforms
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IT Services & ConsultingInternetHardware & Networking
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