Customer Success Executive / Simply Vyapar Apps

Customer Success Executive

Customer Experience-Inbound

About Vyapar:

Fresher

FullTime

Bengaluru

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Overview

The Customer Support Agent is responsible for managing all incoming customer calls, ensuring prompt and effective resolution of customer concerns while maintaining service quality. Additionally, agents must identify and act upon sales or lead-generation opportunities that arise during interactions. KeyResponsibilities • Handle inbound customer calls promptly and professionally.

• Understand and resolve customer concerns effectively within defined timelines. • Ensure high customer satisfaction through clear communication and quality service.

• Identify potential sales or lead-generation opportunities during customer interactions.

• Promote relevant products or services and fulfill sales requirements when applicable.

• Documentall call details, actions taken, and resolutions accurately in the CRM system.

• Adhereto all process guidelines, quality standards, and compliance requirements.

• Collaborate with team members and supervisors to improve overall service delivery. WorkSchedule

• Working Days: 6 days a week (Fixed Sunday working).

• Shifts: Rotational shifts as per business requirements. KeyPerformanceIndicators (KPIs)

• First Call Resolution (FCR)

• Average Handling Time (AHT)

• Customer Satisfaction Score (CSAT)

• Quality Audit Score

• Lead Conversion Rate

• Adherence & Attendance

SIMPLY VYAPAR APPS PRIVATE LIMITED

Behavioral Expectations

• Maintain a customer-first attitude at all times.

• Display strong communication and problem-solving skills.

• Workeffectively under pressure and manage time efficiently.

• Demonstrate teamwork and professional conduct in all interactions. Note- Post Selection , Candidates will have to undergo- Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program OtherMandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work. SIMPLY VYAPAR APPS PRIVATE LIMITED