Customer Success Executive / Manager
Elision Technolab · Ahmedabad · onsite · Posted 59d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Role
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Establish clear client retention goals
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Comprehensive Client Coordination from start to finish
- Promptly closing leads generated by Top Management
Requirements and skills
- Proven work experience as a Customer Success Manager or similar role
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
Required Skills
Team Coordination CRM Tools Account Management Product Demo Customer Support Communication skills Customer Retention Issue Resolution Client Handling
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Sourced from naukri
Skills
Customer ExperienceCustomer RetentionCustomer SupportcrmProduct Democustomer successCustomer ComplaintsClient RetentionCommunication SkillsUpsellCRM Toolsaccount management