Customer Success Executive HR Tech & Recruitment

Customer Success Executive MSME Hiring Improvement

GRD World Pvt. Ltd. | Jaipur

Experience: 1-4 years | Employment: Full-time | Work mode: Office-based (Jaipur)

Compensation: As per experience and approved company budget.

About the opportunity

GRD World is building a hiring execution and improvement platform for MSMEs. GRD combines structured recruitment planning, vacancy visibility, candidate follow-ups, accountability and management reviews with guided customer support. The role is not mass telecalling or traditional recruitment alone: it helps business owners and HR teams experience measurable improvement in how their hiring gets done.

What you will do

• Receive qualified MSME handovers from external calling agencies , GRD business development, website enquiries and job-fair contacts.
• Contact the owner/HR Head, confirm discovery or demonstration meetings, and assist senior consultants with clear, relevant GRD demonstrations.
• Help customers complete their Free Hiring Health Check; record problems and coordinate the review of findings with a GRD consultant.
• Onboard approved customers into a structured 30-day pilot: capture baseline, priority vacancies, stakeholders, goals, owners and weekly review dates.
• Coordinate customer adoption and maintain pilot checklists, overdue actions, scheduled reviews and meeting notes in GRD.
• Collect and validate before-vs-after information, such as vacancies tracked, job ownership, action completion, candidate movement and follow-ups; prepare the GRD 30-Day Hiring Value Report.
• Arrange Day-30 customer review meetings, record management feedback and coordinate the next 90-day improvement plan and paid conversion discussion.
• After conversion, schedule monthly service reviews, quarterly improvement meetings, renewal reminders and opportunities in new departments or locations.
• Ensure every company has one account history with the correct next action, responsible owner, due date and outcome.

What success looks like

• Qualified handovers receive timely follow-up and confirmed appointments.
• Pilot accounts have complete baseline, clear goals, weekly reviews and recorded actions.
• Owners and HR Heads receive an accurate Day-30 Value Report that distinguishes verified improvement from estimates.
• No lead, customer issue or renewal follow-up is lost between the calling partner and GRD teams.

Who should apply

• 1-4 years in customer success, account coordination, implementation, B2B inside sales support, HR operations, recruitment operations or HR-tech/SaaS customer onboarding.
• Comfortable speaking with MSME owners, HR Heads and senior managers in Hindi and English.
• Good with Excel/Google Sheets, CRM/task tracking, online demos and structured follow-up.
• Able to explain processes clearly, maintain accurate records, learn software and coordinate multiple stakeholders.
• Recruitment/HR operations familiarity is an advantage; willingness to learn GRD is essential.

What this role is not

It is not a high-volume cold-calling job. External partners and BD teams generate initial interest; the CS executive owns customer coordination and pilot execution after handover. Final commercial approvals and promises remain with authorised GRD leaders.

How to apply

Apply through this Naukri job posting with your updated CV. In your application, briefly mention any experience with customer onboarding, HR/recruitment operations, demonstrations or account coordination.

Note for HR: Confirm location, experience band, CTC, reporting manager, working days and company-approved product claims before publishing. Do not promise guaranteed placements or outcomes.

CS Executive / Pilot Success Coordinator

2

Onboarding, pilot actions, customer communication, weekly reviews, value-report preparation

Start with one CS Executive if the founder or another experienced team member can temporarily perform the CS Lead function. Add the lead when actual meeting volume, demo demand and active pilots warrant a dedicated person.

Hiring / workload triggers to monitor

• Weekly qualified demos booked and attended; time spent per consultation.
• Concurrent active 30-day pilots and number of participating HR/recruitment users.
• Overdue follow-ups, missed weekly reviews, unfinished baseline captures and delayed Day-30 reports.
• Customer satisfaction, renewal work and workload per CS owner.

Suggested interview evaluation

• Ask candidate to role-play a 5-minute introductory GRD discussion with an MSME HR Head.
• Give a customer with 8 vacancies and weak follow-up; ask them to design a simple weekly pilot checklist.
• Ask how they would handle a agency handover with incomplete notes and an overdue meeting.
• Ask them to explain Before vs After reporting without inventing results.

Suggested onboarding path

Week 1: GRD basics, demo practice, health-check workflow and CRM etiquette. Week 2: shadow discovery and customer meetings. Week 3: independently manage selected pilot checklists and weekly reviews. Week 4: prepare a supervised Day-30 value report and handle account handovers.